Return and Exchange Policy

At abbdff.com, operated by Huzhou Zhehu Silk Co., Ltd., we are committed to ensuring your complete satisfaction with every purchase. Our user-friendly return and exchange policy is designed to provide you with a seamless shopping experience, reflecting our dedication to quality and customer service.

Free Returns and Exchanges

We offer a 30-day free return and exchange policy on all items purchased through our website. If you are not entirely satisfied with your purchase, you can return or exchange the item within 30 days from the date of delivery at no additional cost. This policy underscores our commitment to standing behind the products we sell and providing you with peace of mind.

Conditions for Returns and Exchanges

To be eligible for a return or exchange, please ensure that the following conditions are met:

• The item must be in its original condition, unworn, unwashed, and with all tags attached.
• The item must be returned in its original packaging, including any accessories, manuals, or other included items.
• A proof of purchase, such as an order confirmation email or receipt, must accompany the return.

Return and Exchange Process

1. Contact Us: To initiate a return or exchange, please contact our customer service team at service@abbdff.com with your order details, reason for return, and whether you would prefer a refund or an exchange. Our dedicated support team is available 24/7 to assist you.
2. Prepare Your Package: Securely package the item you wish to return, including all original materials. Clearly include your order number and contact information inside the package.
3. Send Your Return: Ship the package to the following address: Return Address: No. 7, Qinjia Bu, Xisai Village, Yangjiabu Street, Huzhou, Zhejiang Province, China (Self-reported)
4. Processing Your Return: Once we receive your returned item, our team will inspect it to ensure it meets the conditions outlined above. Upon approval, we will process your refund or exchange promptly. Refunds will be issued to the original payment method within 7-10 business days.

Exchanges

If you wish to exchange an item for a different size or color, please specify the desired replacement during your initial contact with us. Exchanges are subject to availability. If the requested item is unavailable, we will issue a full refund.

Exceptions

Certain items may not qualify for returns or exchanges due to hygiene reasons or specific sale conditions. These exceptions will be clearly indicated at the time of purchase.

Customer Support

Our customer service team is always ready to help with any questions or concerns regarding our return and exchange policy. Reach out to us at service@abbdff.com or call +86 13838295444 for immediate assistance.

Commitment to Customer Satisfaction

Huzhou Zhehu Silk Co., Ltd., under the leadership of legal representative Wang Qing, is deeply committed to ensuring that your shopping experience with abbdff.com is both satisfying and rewarding. We value your trust and strive to exceed your expectations with each interaction.

Thank you for choosing abbdff.com for your fashion needs. We look forward to serving you and ensuring your utmost satisfaction with our products and services.